As an independent B2B supplier, ServerProcure confirms product condition and order-specific warranty and return terms before an order is accepted.
ServerProcure supplies genuine, enterprise-grade hardware primarily from Samsung and Solidigm. All components are sold as new, unused, and factory sealed unless explicitly stated otherwise during the quotation process.
The applicable product condition and any order-specific handling requirements are confirmed in the quotation and sales documents.
As an independent supplier, warranty terms are determined on a per-order basis and will be clearly defined in your specific Sales Order or Proforma Invoice. Coverage lengths can vary based on the specific part number and sourcing channel.
The applicable coverage, exclusions and claim procedure are stated in the order documents for the specific part number and sourcing channel.
Given the nature of wholesale B2B electronic components, all sales are considered Non-Cancellable, Non-Returnable (NCNR) unless a product is proven Defective or Dead on Arrival (DOA).
If you receive a defective unit, you must report the issue within 3 calendar days of delivery. An approved Return Merchandise Authorization (RMA) is required before sending any items back. Unauthorized returns will be rejected at the buyer's expense.